Frequently Asked Questions

Shipping

Shipping Times

Express shipping expected to be delivered within 7-9 working days (calculated from the date of payment).

Free economy shipping expected to be delivered within 9-14 working days (calculated from the date of payment).

1, Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

2, Please allow an additional 3-5 business days processing time for all orders. This also applies to custom orders.

3, In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

How do I track my orders?

When the package is shipped, you will be notified and receive a tracking number for your package.

Custom Neon Signs

Custom color & Mixed color

You can select a custom color from the color options,
We can also customize your sign to have different parts in different colors. Be sure to add this request within the order note area when you add it to cart.

Custom text in any language & Custom font

Yes, We can also customize it in any language, like Spanish / French / German / Arabic / Japanese / Chinese / Korean / Portuguese.

We have 40 standard fonts to choose from, and if you want to specify a custom font of choice, you can enter the font name (or the URL to the font) in the order note area when you add it to cart.

Copy your logo

You can upload images through the customizer page if you want to get a neon light copy of your logo.

The length of the cables

Each neon light comes with 10 ft cables. Yes, you can enter a note in the order note area and we will customize the length of the cables for you.

Gift wrapping & Gift messaging card

Yes, we provide gift packaging materials and a gift messaging card. You can enter the gift message in the note area when place an order.

Products

Installation questions

Our neon signs are easy to hang on a wall, there are two holes on the backplane that you can use to hang the neon sign with screws or cord.

It is also easy to hang from a window or ceiling. The item will come with the necessary accessories to install your sign, There is no need to purchase any extra accessories.

If you cannot nail anything to the wall, there are two customization options available that do not require nailing anything to the wall:

1, 3M Command strips are a great option as well as they do not require any tools or risk damage to the wall if used properly.

2, Choose the self-standing option, you can place it atop a table.

Safety questions

Our neon lights are 12V low voltage output and do not have any risks.

We only use the finest light sources, including a selection of raw materials that are environmentally friendly and do not have any toxic chemicals inside.

They are made of acrylic backing and silicone tubing making your neon sign extra safe around children and pets.

Dimmable & Remote control

All signs come with free remotes, which can control the dimming, flashing and diversified dynamic mode.

If you choose the full color changing option, you can also change the color of the neon light to any color you like.

Electric plug & Battery operated & Hardwired

The plug and voltage are suitable for your local standard, also have all of the necessary safety certifications such as UL, FCC, CE, and SAA.

You can also select to make your neon sign battery operated. You will need to purchase your own 8 AA batteries. They are NOT included in the standard configuration.
The batteries usually last 12 hours.
So we suggest using electricity because it is more economical.
The electric plug will still come as an add-on. This leaves the option open for you to use electric wall socket or use the battery option.

Your neon sign will come with a low voltage adapter plug. The plug can be cut and hardwired into an electrical fitting (you must keep the adapter). You can then use a light switch to turn the sign on and off. An electrician is advisable for this modification.

Outdoor use

You can select to customize your neon sign to be rainproof. Please bear in mind that the electric plug and power supply cannot be exposed to rain.

Noise

The sign produces no noise whatsoever, It is completely silent!

Wireless version

The wireless version is available in battery operated mode,You will need to purchase your own 8 AA batteries. They are NOT included in the standard configuration.The electric plug will still come as an add-on. This leaves the option open for you to use electric wall socket or use the battery option.

The color of the backplane

The standard color of the backplane is clear/transparent, but we can offer different colors (including the mirror backplane). You can enter the color name in the order note area when you place an order.

How does it look during the day?

Beautiful! The transparent wires are almost invisible and do not ruin the aesthetic of the piece. It looks very clean and neat.

Return Policy

Return policy

If you are not satisfied, please feel free to contact us and we will refund or replace your sign with a new one. We respond to messages within 8 hours and we also offer live chat or live person phone calls during business hours.

After-sale service

An after sales policy that provides replacements instead of repairs.
If you experience a problem within the first year of your order, we will replace the item with a completely brand new sign at no charge.

When will I receive my refund?

Your return process will begin immediately and you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.